Welcome to the Engaige Help Center

Engaige is an AI-powered customer service platform for e-commerce. Deploy AI Agents that handle support tickets autonomously — or assist your human agents with smart draft replies — so your team can focus on the conversations that truly need a personal touch.

Use the sections below to find your way around.

Getting Started

New to Engaige? These two guides will get you up to speed.

• Core Concepts: How your AI Agent works — understand the four building blocks: General Instructions, Knowledge, Policies, and Actions.

• Quick Start: Launch your first AI Agent — a step-by-step checklist to go live.

Building your AI Agent

Configure your agent's personality, teach it your knowledge, and set up the rules it follows.

• Configuring General Instructions & Persona — tone, language, and global rules.

• Managing your Knowledge Base — FAQs, product info, and company policies.

• Mastering Policies: Steps, Scenarios & Logic — decision trees for complex processes.

• Actions: Definitions and Setup — real-time operations in your connected systems.

Testing & Deployment

• How to test your Agent in the Playground — simulate conversations and inspect your agent's reasoning before going live.

Integrations

Connect Engaige to your helpdesk (Gorgias, Zendesk, Dixa, Freshdesk, Trengo, Richpanel), e-commerce platform (Shopify, WooCommerce), and other tools like return portals, subscription managers, and logistics providers. Browse the Integrations section for setup guides specific to your stack.

Need to connect a tool we don't natively support? Check out Setting up an HTTP Integration and Private App: Connecting custom CX platforms.

Analytics & Insights

• Analytics — resolution rates, conversation volume, and policy performance.

• Contact Reasons — understand why customers are reaching out.

Developer Resources

• Setting up Knowledge Bases via Engaige API — manage knowledge programmatically.

• Engaige API Reference — full API documentation.

Can't find what you're looking for? Reach out to us at support@letsengaige.com — we're happy to help.