How to test your Agent in the Playground

Last updated: February 20, 2026

The Playground is a testing console inside your Engaige dashboard where you can simulate real conversations with your AI agents.

It allows you to test how your agents behave before or while they are live in production.

What Is the Playground?

The Playground enables you to:

  • Start test conversations with existing AI agents

  • Test chat agents, email agents, and agent-assist agents

  • Simulate real production behavior in a safe testing environment

Behind the scenes, the agent behaves exactly as it would in production:

  • It reasons using its configured logic

  • It uses Policies

  • It uses Knowledge Bases

  • It can execute AI actions

Where to Find the Playground

  1. Log in to your Engaige Dashboard.

  2. Look at the bottom-left navigation menu.

  3. Click Playground (located directly below Settings).

How to Start Testing

Step 1: Open the Playground

Navigate to Playground from the dashboard menu.

Step 2: Select the Agent

  1. In the top-right corner, click the agent dropdown.

  2. Select the AI agent you want to test.

Step 3: Start the Conversation

  1. Type your test message.

  2. Press send.

  3. The agent will respond within seconds and show it's reasoning.

Understanding Agent Types

Chat & Email Agents:

  • Respond autonomously

  • Behave exactly as they would in production

Agent-Assist Agents:

  • Remain in assist mode

  • Provide suggestions in the yellow dropdown

⚠ Important: AI Actions Are Real

All AI actions executed in the Playground are real system actions.

Examples include:

  • Changing a delivery address

  • Canceling an order

  • Adding a discount

  • Triggering API calls

If an action is successfully executed during testing, it will also be executed in your connected system. If you want to test a new action, make sure you are using a test order or a staging url in as a path in the AI Action.

We strongly recommend testing thoughtfully, especially when testing with action-enabled policies.

Improving Your Agent While Testing

The Playground is ideal for fine-tuning your agents.

If you notice something you'd like to improve:

  1. Update the agent’s policies, knowledge base, or behavior.

  2. Once saved, you will see a banner in the Playground indicating the agent has been updated.

  3. After making updates, you can start a new test conversation in two ways:

    1. Option 1: Start a New Message. Click Start New Message to begin a completely fresh conversation.

    2. Option 2: Restart with the Same Message. Click Restart with Same Message. This will create a new Playground test conversation, automatically reuse your previous message and generate a new response using the updated policies or knowledge

This option is faster and ideal for quickly comparing behavior before and after changes.