Connecting BigCommerce

Last updated: August 13, 2026

To be able to enable the BigCommerce integration via your Engaige environment, you need to first create an API Account in your BigCommerce Control Panel.

Step 1: Log in to your BigCommerce store
Go to your BigCommerce Control Panel (e.g. https://store-{yourhash}.mybigcommerce.com/manage).

Step 2: Create a new API Account
In the left-panel navigation, go to Settings → API → API Accounts.
Click Create API Account → Create V2/V3 API Token in the top-right corner.

Fill in the following fields:

  • Name: Give the API account a recognisable name.

  • API path: This is pre-filled and cannot be edited.

Step 3: Set scopes
Under Scopes, set the following permissions so Engaige can perform actions for your AI Agent:

  • Orders → Modify

  • Order Transactions → Read-Only

  • Products → Read-Only

  • Customers → Read-Only

Leave all other scopes at None unless you need additional functionality.

Step 4: Save and collect credentials
Click Save in the top-right corner.
BigCommerce will display your credentials in a pop-up. Copy all values immediately — the Access Token is only shown once and cannot be retrieved afterwards.

  • Client ID

  • Client Secret (not needed for Engaige, but store it for your records)

  • Access Token

Store these in a secure location such as a password manager. If you lose the Access Token, you will need to delete the API account and create a new one.

Step 5: Find your Store Hash
Your Store Hash is the unique identifier in your store's API path. You can find it in two ways:

  • In the API account you just created, look at the API path field — it contains https://api.bigcommerce.com/stores/{store_hash}/. Copy the value between /stores/ and the trailing /.

  • Alternatively, check your Control Panel URL: https://store-{store_hash}.mybigcommerce.com/manage. The value after store- and before .mybigcommerce.com is your Store Hash.

Step 6: Enable in Engaige
Open your Engaige Dashboard in a new tab.
Navigate to Settings → Integrations.
Find BigCommerce and click Enable.
Fill in the required details:

  • Store Hash: Enter the Store Hash you found in Step 5 (e.g. abc123def).

  • Client ID: Paste the value from Step 4.

  • Access Token: Paste the value from Step 4.

Click Enable.

If successful, the integration is now active.

You can now configure specific BigCommerce actions in the Actions screen.