Connecting Richpanel

This guide walks you through connecting your Richpanel customer support system with Engaige to enable seamless data flow between the two platforms.

Step 1: Access Your Richpanel Profile

1. Log into your Richpanel dashboard

2. Click your avatar in the top left corner

3. Select My Profile

4. Copy your Email Address - you'll need this in Engaige dashboard in Step 3

Step 2: Generate an API Key

1. From your profile menu, navigate to Integrations > API Key

2. Click Create Key

3. Enter a descriptive name (e.g., "Engaige Key")

4. Click Generate / Create

5. Important: Copy and securely store this API key in a safe location, you'll need it for the Engaige configuration in step 3

Step 3: Connect Richpanel to Engaige

1. Go to your Engaige Dashboard > Settings > Integrations

2. Locate the Richpanel integration section, click Enable

   

3. Paste your Richpanel Email Address into the Agent Email field

4. Paste your API key into the API Key field

5. Click to enable the integration

Once successfully enabled, you should see a confirmation message. Once connected, Engaige automatically configure your Richpanel environment to work with the AI. In Richpanel, you will see:

• A new AI Agent Queue in Richpanel: most likely called Engaige

• A new Handover Queue (for tickets the AI cannot solve): most likely called Engaige Handover Team

• A new User: most likely called Engaige Agent

Step 4: Retrieve Webhook Configuration from Engaige

1. In Engaige, click Settings on the Richpanel integration you just created

2. You will see Webhook Configuration

3. Copy the Webhook URL provided in the configuration panel

Step 5: Create Custom Webhook in Richpanel

1. In Richpanel, go to Integrations > My Integrations

2. Click Add Integration

3. Scroll down to find Custom - HTTP Target

4. Click on it to open the webhook configuration window

Fill in the following fields:

• Title: Enter a descriptive name (e.g., "Engaige Webhook")

• URL: Paste the Webhook URL you copied from Engaige

• HTTP Method: Select POST

• Request Content Type: Select Send the entire ticket/message JSON

• In the Headers section, add a new header:

  • Header Name: X-Richpanel-Webhook-Token

  • Header Value: Go back to the Engaige Dashboard, copy the header value from Webhook Configuration, and paste it here

• Review all settings to ensure they're correct

• Click Create Webhook in the top right corner